Your trust is important to us, which is why we take the issue of data protection seriously and ensure the appropriate level of security. We of course abide by the statutory provisions of the Federal Act on Data Protection (FADP), the Ordinance to the Federal Act on Data Protection (OFADP), the Telecommunications Act (TCA) and, if applicable, other data protection provisions, in particular the General Data Protection Regulation of the European Union (GDPR).
Please take note of the information below so that you know which data we collect from you and for what purposes it is used.
1. Scope and purpose of the collection, processing and use of personal data
When you visit www.zhn.ch
When you visit our website, our servers make a temporary record of each access and store it in a log file. The following data is collected and stored, without any action on your part, until it is automatically deleted by us after 12 months at the latest:
- the IP address of the accessing computer
- the time and date of access
- the name and URL of the file called up
- the website from which access is made
- the operating system of your computer and the browser used
- the country from which access is made and the language settings of your browser
- the name of your Internet access provider
- amount of data transferred
- status message for successful access
The said data is collected and processed for the purpose of allowing you to use our website (establishing a connection), ensuring system security and stability in the long term and allowing our Internet offering to be optimised, as well as for internal statistical purposes. This is our legitimate interest in the processing of data within the meaning of Art. 6 para. 1 lit. f GDPR. The IP address in particular is used in order to determine the country of residence of the visitor to the website and set the language of the website accordingly. The IP address is also analysed in the event of attacks on the network infrastructure of www.zhn.ch as well as for statistical purposes.
When you use a form to request information
On our website, you have the opportunity to show interest in real estate and to request additional information, such as brochures, and to contact us. Depending on the service to be provided, different data is collected in this respect. This could be the following data, for example:
- Title and/or company
- First name and surname
- Address (street, number, postcode, town/city, country)
- Other contact details (e-mail address, telephone number)
The data you provide is generally collected by the relevant provider directly or for certain offers passed on to the relevant provider by us. For further data processing, the data protection provisions of the relevant provider shall apply in these cases. The legal basis for the processing of the aforementioned data lies in the performance of a contract within the meaning of Art. 6 para. 1 lit. b GDPR.
When contacting us by electronic mail (email),
unencrypted information that you send to us by electronic mail (email) may be read by third parties during transmission. We normally cannot verify your identity and do not know who is behind an email address. Legally secure communication by simple email is therefore not guaranteed. Like many email providers, we use filters against unwanted advertising (‘SPAM filters’), which in rare cases automatically classify even normal emails as unwanted advertising and delete them. Emails that contain harmful programs (‘viruses’) are always automatically deleted by us.
If you wish to send us messages that require protection, we recommend that you send them to us by conventional mail.
Please also let us know if and how we can send you encrypted emails to respond to your requests and if you agree to an unencrypted email reply to your letter if this is not possible. If you are unable to receive encrypted emails, we kindly ask you to provide us with your postal address, which we can use to reply to messages of a sensitive nature.
Content from the website can also be shared by email (MailShare). If an email is sent via this function, the data protection conditions of the respective email provider apply (i.e. those of Google Mail, GMX, Hotmail, etc. or those of your employer, as the case may be). Email data entered by the user for the MailShare function are not stored by the property owner or marketer.
2. Transfer of data to third parties
We pass your personal data on only if you have expressly consented to this, if there is a legal obligation to do so or if this is required in order to enforce our rights, in particular in order to enforce claims resulting from the relationship between you and the owner as well as the marketers of the property.
We also pass your data on to third parties where this is required in conjunction with use of the website in order to provide you with the services requested or to analyse your user behaviour. If this is required for the purposes specified in the preceding sentence, your data may also be passed on to third parties abroad. If the website contains links to websites of third parties, the property owner will no longer have any influence on the collection, processing, storage or use of personal data by third parties once you click on such links and assumes no responsibility in this regard.
3. Transfer of personal data abroad
4. Data security
We take appropriate technical and organisational security measures to protect any of your personal data that we have stored from manipulation, partial or complete loss and unauthorised access by third parties. Our security measures are constantly being improved in line with technological developments.
You should always treat your payment information as confidential and close the browser window once you have ended your communication with us, particularly if you are on a shared computer.
We also take data privacy within our organisation very seriously. Our employees and the service providers commissioned by us are obliged to maintain confidentiality and comply with our data protection provisions.
Cookies help in many ways to make your visit to our website simpler, more pleasant and more meaningful. Cookies are information files that your web browser automatically stores on your computer’s hard drive when you visit our website. Cookies neither damage your computer’s hard drive nor do they transfer the user’s personal data to us.
Disabling cookies may prevent you from being able to use all of the features on our website.
On our website we use theweb-analysis toolGoogle Analytics byGoogle Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043,USA („Google“). This toolis used to monitor your surfing behaviour on our website.This is for the purposes of needs-based design and continuous optimisation of our website. In connection with this, pseudonymised usage profiles are created and small text files that are saved on your computer (“cookies”) are used.
Our legitimate interest in data processing lies in the evaluation of the use of the website, the compilation of website activity and other services in connection with the use of the website and the Internet. The information about the use of the website generated by Google Analytics with the help of cookies is transmitted – including the anonymised IP address – to a Google Inc. server in the USA. Anonymisation takes place by removing the last eight bits of the IP address, thus preventing the clear assignment of the transmitted data to a specific IP address. This information will be transferred to authorities or third parties if Google is required to do so by law or if third parties act as service providers on behalf of Google.
You may object at any time to the collection, processing and recording of all data by preventing the storage of cookies through the selection of the appropriate browser settings. By using our website, you agree to the use of Google Analytics.
- For more information about our company, please go to: https://www.google.ch/analytics.
- You can disable the use of Google Analytics and the corresponding data transmission to Google here: https://tools.google.com/dlpage/gaoptout?hl=en
7. External services
This website uses Google Maps API, a map service of Google Inc. (‘Google’), to display an interactive map and to create directions. Google Maps is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
By using Google Maps, information about your use of this website (including your IP address) may be transmitted to and stored by Google on servers in the United States. Google may transfer the information collected by Maps to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.
8. Note about data transfer to the US
For the sake of completeness, we would like to point out to users residing or based in Switzerland that in the US there are monitoring measures taken by the US authorities that generally allow the storage of all personal data relating to all persons whose data has been transferred from Switzerland to the US. This happens without differentiation, limitation or exception on the basis of the aim pursued and without an objective criteria that makes it possible to limit access to the data by US authorities and its later use to very specific, strictly limited purposes that may justify the intervention associated with both access to this data and use thereof. We would also like to point out that there are no judicial remedies in place in the US for affected persons from Switzerland that would make it possible to receive access to the data relating to them and to have this corrected or deleted, as well as no effective legal protection against general access rights by US authorities. We refer the persons affected explicitly to this legal and factual situation so that they can make an appropriately informed decision on whether or not to consent to their data being used.
9. Right to information, correction, erasure and restriction of processing; Right to data portability
You have the right to receive information about the personal data that we store about you free of charge upon request. In addition, you have the right to correct inaccurate data and the right to delete your personal data, as far as there is no statutory storage obligation or another legal basis for the processing in the sense of art. 6 GDPR that allows us to continue processing the data.
Pursuant to Articles 18 and 21 of the GDPR, you have the right to demand that data processing be restricted, and to object to data processing.
You also have the right to reclaim from us the data you have given us (right to data portability). On request, we also pass the data on to a third party of your choice. You have the right to receive the data in a common file format.
You can reach us for the aforementioned purposes via the e-mail address email@example.com. We may, at our sole discretion, require proof of identity to process your requests.
You can also tell us what to do with your data after your death by giving us appropriate instructions.
10. Data storage
We only store personal information for as long as it is necessary
- to use the above tracking advertising and analysis services within the scope of our legitimate interest.
- to carry out services that you requested or to which you have given your consent (for example, to newsletter pursuant to Section 9) to the extent specified above.
- to comply with legal obligations.
Contract data is kept longer by us, as this is required by statutory storage requirements. Retention requirements that oblige us to keep data arise from accounting and tax regulations. According to these regulations, business communications, closed contracts and accounting documents must be kept for up to 10 years. As far as we no longer need this data to carry out the services for you, the data will be blocked. This means that the data may then only be used for accounting and for tax purposes.
11. Right to complain to a data protection supervisory authority
You have the right to file a complaint to a data protection supervisory authority at any time.